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Do you know the customs clearance policies in my country?

1. We are familiar with the customs clearance policies of your target country. Currently, we have collaborated with clients from 146 countries and regions.
2. We also have a very professional documentation team responsible for customs clearance matters, dealing with various customs clearance requirements including CO, FORM E, FORM M, SGS, and so on.
3. We also pay attention to changes in the customs clearance requirements of various markets and can communicate with customers in real-time.
4. Our company can meet the general customs clearance requirements of the destination country. We will confirm with you one by one during the order confirmation process, such as that customs require all imported products (including outer and inner boxes) to have Arabic labels.
5. We will also contact customers in a timely manner before and after shipment to confirm all customs clearance documents, including the bill of lading confirmation. If you have special requirements, they should be raised during the order confirmation process.
What if your goods are inspected at the port of dectination and the documents are wrong?

1. Firstly, we will verify whether the customs clearance documents provided by us really have problems.

2. If it is our problem, we need to apologize to the customer and inform them: We are very sorry for all trouble. Please contact the customs clearance company first for customs clearance. If there are any related fees, please contact us. We will contact our agency to verify the fees, and we will return the corresponding amount to you in the next order.

3. If it is not our problem, we can politely reply to the customer: We are sorry that you are experiencing customs clearance problems at the moment. After our verification, the documents provided by our company are accurate. If you need any assistance, we will do our best to help.

4. For some random destination port inspections, our company will cooperate with customers to provide existing product information of manufacturers, such as product composition analysis, material certificates, quality inspection certificates, etc.
Do you accept payment in other currencies than US dollars?

Of course, we can. We have experience in this area and have channels to support the collection of various currencies, such as euros and RMB. In addition, we automatically insure shipments for orders under $50,000, and customers can pay in full within two months after receiving the goods.
What policies do you have for promotion?

1. Our company attaches great importance to advertisement and promotion, which plays a very important role in building the ERA brand.

2. We provide customers with a variety of advertising support, including exhibition boards, promotional posters, door lintels, vehicle advertising, promotional merchandise, etc. We also make corresponding adjustments based on the actual market situation to better meet the needs of the local market.

3. For different levels of ERA dealers, we will provide corresponding advertising support to maximize our support for them.

4. If customers are willing to invest in advertising and promoting ERA products, we can provide corresponding support and help customers through discounts and other methods.

5. Promotional items such as hats, T-shirts, pens, notebooks, stickers, light boxes, exhibition boards, promotional brochures, posters, roadblocks, etc. are free. For large customers and ERA agents, we will subsidize door lintels, wall advertisements, vehicle advertisements, magazines, and even local radio stations. We have also been communicating with customers about new advertising and display methods. So if you have any new ideas and suggestions, directly propose them.

6. Free advertising and promotion are based on your annual purchase volume. The larger the purchase volume, the more corresponding advertising products will be obtained. For customers with an annual purchasing volume of more than $300,000, we can provide subsidies for door lintels, columns, and wall advertisements. For customers with an annual purchasing volume of more than $500,000, they can jointly publish building materials magazines with ERA in the local area. For customers with an annual purchasing volume of more than $1 million, ERA will jointly conduct advertising promotions on local TV and radio stations.
How is your team?

1. This idea coincides with the actual team situation of us. For a single order, we have specialized teams in sales, production, quality control, storage, transportation, and after-sales. Efficient coordination and customer-centered service can provide feedback to customers at the first time, and ensure timely delivery with good quality.

2. Our sales team not only includes the sales staff who communicate with your company, but also regional managers and sales directors. Each salesperson must undergo professional training before officially communicating with customers and pass corresponding assessments, including all aspects of company philosophy, product knowledge, and market conditions. Therefore, our sales team is absolutely professional and efficient, and can fully understand the market. The first-class service concept, guidance from the regional manager, and overall planning of the sales director can ensure excellent service.
How do you protect my rights as an old customer of ERA?

1. Our company ERA has a strict tiered pricing policy to ensure market order.

2. The threshold for new customer is relatively high. We will only cooperate with those who can meet our order requirements and have a high repeat order rate.

3. We will deepen cooperation with your existing customers, strengthen support efforts, such as advertising promotions, credit sales policies, etc.

4. When the market matures, we will timely close the market and not take on more customers. Based on the purchase volume and reputation of existing customers, we will appoint agents and work with them to jointly develop the market and build the brand.
How is your area protection?

1. Depending on the specific situation of different countries and markets, we will establish exclusive agents or product series agents to stabilize the market.

2. If there are no strong customers in the same region and it is not possible to set up an agent, we will use tiered pricing to protect the interests of each customer as much as possible.

3. We will not blindly develop new customers. The threshold for new customers is high to ensure a healthy competition in the market.
How to avoid problems between new customers and old customers?

1. For us, both finding new customers and retaining existing ones are important.

2. Orders from new customers are generally small, so raising prices for small orders and setting MOQ are protection to the market.

3. Orders from old customers are generally large. So discounts for large orders, full container discounts, year-end rebates, etc., are ways to support and reward regular customers.

4. The threshold for new customer transactions is relatively high. We will only cooperate with those who can meet our order requirements and have a high repeat order rate.

5. We will deepen cooperation with your existing customers, strengthen support efforts, such as promotions, credit sales policies, etc.
Will you match products with customers?

Many customers may not have sufficient knowledge of the market or a clear understanding of product ratios. Our marketing personnel will provide full assistance based on the actual situation of the local market, such as providing suggestions on product ratios, including overall ratios of pipes and fittings, the proportion of individual products within fittings, etc. We will help customers achieve their goal of quick sales and profitability.

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Support

Do you know the customs clearance policies in my country?

What if your goods are inspected at the port of dectination and the documents are wrong?

Do you accept payment in other currencies than US dollars?

What policies do you have for promotion?

How is your team?

How do you protect my rights as an old customer of ERA?

How is your area protection?

How to avoid problems between new customers and old customers?

Will you match products with customers?

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